SHIPPING AND RETURNS
SHIPMENT
| REGION | DHL | DELIVERY TIME |
| GERMANY |
0€ |
2-4 DAYS |
|
ZONE 1-3 EU |
€14.99 |
3-10 DAYS |
|
ZONE 1-3 NON-EU |
€18.99 | 3-10 DAYS |
|
ZONE 4 |
€29.99 | 7-14 DAYS |
|
ZONE 5 |
€34.99 | 7-14 DAYS |
|
ZONE 6 |
€39.99 | 7-14 DAYS |
ALL PACKAGES ARE SHIPPED INSURED INCLUDING TRACKING NUMBER BY OUR CONTRACTUAL PARTNER DHL. YOU WILL RECEIVE THIS BY SMS OR EMAIL, SO YOU CAN TRACK YOUR PACKAGE AT ANY TIME.
IMPORTANT: ADDITIONAL COSTS MAY APPLY FOR CROSS-BORDER DELIVERIES (CUSTOMS, TAXES, ETC.). THIS IS BEARED BY THE BUYER.
RETURN
YOU CAN RETURN YOUR ORDER TO US WITHIN 14 DAYS WITHOUT GIVING A REASON.
1ST STEP:
THE SHOES MUST BE NEW, UNWORN AND UNDAMAGED . THEY MUST BE IN ORIGINAL CONDITION . PACK THE SHOE IN AN EXTRA BOX. IF THESE ASPECTS ARE NOT COMPLIED WITH, THE RETURN WILL BE REJECTED.
THE SHOES MUST BE NEW, UNWORN AND UNDAMAGED . THEY MUST BE IN ORIGINAL CONDITION . PACK THE SHOE IN AN EXTRA BOX. IF THESE ASPECTS ARE NOT COMPLIED WITH, THE RETURN WILL BE REJECTED.
2nd STEP:
NOW SHIP THE SHOE TO THE FOLLOWING ADDRESS:
NOW SHIP THE SHOE TO THE FOLLOWING ADDRESS:
STEPPZ
OMMID SHERSEI
FLOODING 15D
21079 HAMBURG
GERMANY
OMMID SHERSEI
FLOODING 15D
21079 HAMBURG
GERMANY
BUYER PAYS RETURN SHIPPING. IF THE SHOE IS LOST, WE CAN ONLY CLAIM IT IF IT WAS SHIPPED WITH INSURANCE, A TRACKING NUMBER AND A RECEIPT FROM THE SUPPLIER.
3: STEP:
AFTER THE SHOE IS BACK WITH US AND HAS BEEN SUCCESSFULLY TESTED, YOU WILL RECEIVE YOUR REFUND.
AFTER THE SHOE IS BACK WITH US AND HAS BEEN SUCCESSFULLY TESTED, YOU WILL RECEIVE YOUR REFUND.